FAQ
PLANS + PRICING
Q: HOW MANY PLANS ARE THERE & HOW DO THEY WORK?
A: There are two subscription plans.
One is a prepaid plan that you pay for all 4 boxes up front with a significant discount.
The other is a pay per season box. You are billed every season.
Q: DO YOU SHIP OUTSIDE THE US?
A: Yes, we ship globally. U.S shipping starts at $5. usd. Seasonal boxes are free in the continental us. Canada shipping is $23 usd for boxes.* Other International countries up to $35 usd. Other items ship $8.95 usd in the U.S. Shipping prices & times vary outside the U.S. *Customs & tax fees may apply. All prices are in U.S. dollar.
Q: I NEED TO SKIP A BOX, CAN I DO THAT?
A: If you're on a current subscription plan, we are always willing to accommodate our pig pals. Please email the support team info@oinkboxes.com
Q: WHAT IF I WANT TO CHANGE PLANS? CAN I DO THAT?
A: Yes you can change from a seasonal plan to a pre-paid plan.
You can switch from pre-paid to a seasonal once your 12 month duration is over.
PIG PAL REWARDS PROGRAM
Q: WHAT ARE PIG PAL POINTS?
A: Pig Pal points is a rewards program that customers can accumulate points for referrals, purchases and more. Points can be redeemed for discount codes.
Q: HOW CAN I SIGN UP FOR PIG PAL POINTS?
A: There is a button in the bottom right-hand corner of the website that you can click and sign up for rewards.
Q: HOW ARE PIG PAL POINTS ACCUMULATED?
A: For every $50 spent, $1 is earned. There are also credit values assigned for actions you take, like referring a friend, following @oinkboxes on social media
Q: HOW CAN PIG PAL POINTS BE REDEEMED?
A: Discount codes can be used once enough points are accumulated. You can redeem points by clicking the button in the lower right corner, signing in and clicking rewards.
Q: WHAT ARE THE REWARDS I CAN REDEEM?
A: Points can be redeemed for store credit and discount codes.
BILLING + ACCOUNTS
Q: I NEED TO UPDATE MY CREDIT CARD, SHIPPING OR BILLING ADDRESS, HOW DO I DO THAT?
A: You can make any account changes by logging into your account. See the steps below. ALL CHANGES NEED TO BE MADE BY THE 1st OF EACH MONTH TO TAKE EFFECT.
Q: WHAT IF I CAN'T PAY FOR MY PLAN ANYMORE?
A: Please reach out to our customer support team (info@oinkboxes.com) right away! They will be able to work with you on finding the best solution. We are always willing to work with our pig pals, case by case.
Q: WHAT HAPPENS IF MY ACCOUNT IS IN FAILED BILLING STATUS?
A: You will receive several emails alerting you that your account is failed. The system auto bills 5 days in a row before it resets. We will keep trying to reach you. If your is more than 2 months in failed billing, you refuse to reach out and have not brought your account current, you will be notified that your account is being sent to a 3rd party agency to attempt to collect the debt you owe. By not completing your term, or paying the cancellation fee, you would be in direct violation of our terms of service, which you agreed to when you signed up.
BOXES + ITEMS
Q: WHAT IS THE TOOLBOX?
A: The Toolbox has basic essentials to help you build a better bond with your pig(s). It comes with a blanket, scratcher, 2 snacks and 2 IQ treat dispensing toys. Unless you add this month's box, the toolbox replaces the monthly box.
Q: CAN I CHANGE ITEMS IN THE BOX?
A: If you have special requests or allergies, you can reach out to our customer support team (info@oinkboxes.com) to swap products. If there is a certain snack or toy your piggy doesn't like, again reach out and we can sub out for something else.
SHIPPING + TRACKING
Q: WHEN DO BOXES SHIP OUT?
A: Seasonal boxes ship out 4 times a year, usually the 2nd month of the current season. Toolboxes and birthday boxes ship within 3-5 days of ordering.
Q: HOW DO I CHECK MY TRACKING?
A: Tracking and order information is sent the email associated with your account. You can always log into your account as well, click the order and tracking information will be there too.
Q: WHAT IF MY BOX WAS LOST OR DELIVERED TO THE WRONG ADDRESS?
A: Contact FedEx or USPS to see the status of your package. If your package cannot be sent to you, and/or is lost please file a claim with the carrier and send the claim number to our customer support team. We will make a business claim and resend your box. Unfortunately, we cannot do much once your box ships, but we will do everything we can to help you. We have access to the same tracking information you do.
Q: HOW MUCH DOES SHIPPING COST?
A: United States: Seasonal boxes are free in the Continental US per box.
Smaller boxes are $5.00usd. Other items are $8.95 usd
Canada is $23usd | International is up to $35usd
All other store items are $8.95 shipping in the U.S | based on weight for Canada & International
The Original Pet Pig Box!
FREE BONUS TOY WHEN YOU SIGN UP FOR A SUBSCRIPTION PLAN!
** SHIPPING IMPACTED! U.S shipping carriers are experiencing ongoing delays.